1. Acceptance of these Terms
By creating a Heirloom account or using any part of our service, you agree to these Terms of Service. If you do not agree, please do not use Heirloom. If you are using Heirloom on behalf of someone else — for example, as the guardian of a child family member — you confirm you have the authority to do so.
2. What Heirloom is
Heirloom is a living family archive: a shared private space where storytellers in a family record voice, video, and written stories, and where every family member you invite has shared access from the moment they join. Heirloom does not deliver, schedule, or auto-release stories at any future time. Stories are visible to family members as soon as they are recorded.
Heirloom also offers AI features — such as an interview assistant, automatic organization and description of photos, and the ability to ask your family’s archive a question and hear answers drawn from a loved one’s own real recorded voice — and a phone service, “the Family Line,” through which calls are recorded and saved to your archive. Your use of the Family Line is subject to the recording rules in “Acceptable use” below and in our Privacy Policy.
Heirloom is a communication and storage service. It is not a substitute for a will, an estate plan, legal advice, or professional mental-health support. Content stored on Heirloom has no legal effect on your estate.
3. Who can use Heirloom
You must be at least 18 years old to create a Heirloom account or be invited as an adult family member. Children may be added to a family archive by name and date of birth; an adult family member nominated as their guardian holds access on their behalf until they are old enough to claim their own login.
4. Your account
Heirloom uses passwordless magic-link sign-in. You are responsible for keeping access to the email address or phone number on your account secure. Tell us promptly if you believe your account or your sign-in inbox has been compromised. We offer multi-factor authentication and strongly encourage you to enable it.
5. Your content and who owns it
You own everything you record or write on Heirloom. We claim no ownership of your stories. You grant Heirloom a limited licence to store, encrypt, transcode, and host your content solely for the purpose of operating the service for you and the family members you have invited.
We will never use your content to train artificial-intelligence models, and we will never use your stories in marketing without your explicit written permission. See our Privacy Policy for details.
6. Family members and access
When you invite a family member by email, they receive a single-use link that lets them preview one story from your archive before being asked to sign in. Once they accept, they have ongoing access to every story currently in — and subsequently added to — your family archive, in accordance with the role you assign them (storyteller, keeper, or child with guardian).
Family members can be removed by the founder of the family. Removal revokes future access; it does not erase the stories the removed member was already able to see. You are responsible for ensuring you have a genuine relationship with the people you invite and that sharing your family’s stories with them is appropriate.
7. Payment and refunds
Heirloom is a recurring monthly subscription. New accounts receive a 3-day free trial; no charge is made during the trial. After the trial ends, the price shown on our pricing page is billed monthly until you cancel. Prices may change with at least 30 days’ notice.
You may cancel at any time from your account settings. Cancellation stops the next billing cycle; you keep access through the end of the current paid period. After that your archive enters read-only mode — existing stories remain listenable to all family members — and recording can be resumed by re-subscribing.
If a payment is declined, we will retry over several days and notify you by email. If retries fail, your subscription enters a past-due state and access pauses until billing is restored.
8. Acceptable use
You agree not to use Heirloom to:
- store or share unlawful content, including content that infringes others’ rights;
- impersonate another person or misrepresent your relationship to a family member you invite;
- attempt to gain unauthorized access to the service or other families’ content;
- harass, threaten, or abuse any family member or other person;
- record any person on the Family Line without their knowledge, or without the consent that the law in your and their location requires;
- use the service to deliver commercial solicitations or spam.
9. The archive commitment
Our commitment to host your family’s archive — including how we store it redundantly, how we protect access, and what happens if Heirloom itself ceases to operate — is set out on our Trust and Security pages, which form part of these Terms.
We make no promise about future delivery of stories to anyone at any time. The family already holds the archive; what happens to a story after it is recorded is entirely up to the family.
10. Suspension and termination
You may close your account at any time. We may suspend or terminate accounts that violate these Terms or that we reasonably believe present a risk to other users or to the service.
No deletion on Heirloom is immediate. When content is deleted — whether by you or by us — it enters a 30-day quarantine before permanent removal. This protects you against compromised accounts and momentary regret.
11. Disclaimers and limitation of liability
Heirloom is provided with care, but we cannot guarantee uninterrupted service or perfect data preservation against every possible future event. To the fullest extent permitted by law, Heirloom’s aggregate liability arising from the service is limited to the amount you paid us for your account.
AI features draw on your family’s own recordings and may be imperfect or incomplete. They are provided as an aid, not as professional, legal, medical, or financial advice, and you should not rely on them as such.
Nothing in these Terms limits liability that cannot be limited under applicable law.
12. Changes to these Terms
We may update these Terms. If we make a material change, we will notify you by email and update the “last updated” date above. Continued use of Heirloom after a change means you accept the revised Terms.
13. Governing law
These Terms are governed by the laws of the State of [STATE OF INCORPORATION], without regard to its conflict-of-laws principles. This section is a placeholder pending formation of the operating entity and review by counsel.
14. Contact
Questions about these Terms can be sent to hello@yourheirloom.app.