Contact
Reach a
human.
Heirloom is small enough that the people who build it are the people who answer you. No ticket queues, no bots — just email, and a reply that took some thought.
General questions
Anything about the product, your account, or how Heirloom works. A real person reads every message.
hello@yourheirloom.appSupport
Trouble recording, scheduling, or signing in. Tell us what happened and what you expected.
support@yourheirloom.appSecurity
Vulnerability reports and security questions. We acknowledge within two business days.
security@yourheirloom.appPartnerships & press
Continuity-cooperative partners, press, and anyone who wants to help Heirloom outlive us.
hello@yourheirloom.appHowever you reach us, we aim to reply within two business days — usually sooner. If you’re writing about access to a loved one’s archive after they’ve passed, say so in the subject line and we’ll move it to the front.